Privacy policy

Introduction

SEMBA Mobile, Inc. (“us,” “we,” or “SEMBA”) is committed to respecting the privacy rights of our customers (“Customers”) and their end users (“End Users”), as well as other users of the SEMBA mobile services and website. We created this privacy policy (“Privacy Policy”) to give you confidence as you use the Services and Websites, and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to the Services and Websites, and not to any other services or websites that you may be able to access from SEMBA mobile applications, the SEMBA manager application or the SEMBA website or any websites or applications of the partners or Customers of SEMBA, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. Your use of the Websites and certain aspects of the Services are governed by this Privacy Policy and the Terms of Use. The use of information collected through our service shall be limited to the purpose of providing the service for which our Customer has engaged SEMBA.

Website Traffic Data Collected

When you visit the Websites, web servers collect information about your visit (known as “traffic data”), which is stored as anonymous, aggregate data. We use traffic data to learn more about visitors’ use of the Websites and to improve the quality of the content and functionality of the Websites, as well as to target our offerings to the people most interested in them based on their use of the Websites. In order to provide the Services to our Customers, SEMBA collects certain information and data about End Users that is sent to our servers from SEMBA mobile application(s) (“End User Information”). SEMBA may provide analyses of anonymized, aggregate End User Information to its Customers (“Analyzed Data”). SEMBA takes commercially reasonable efforts to ensure that Analyzed Data does not include any PII, as defined below.

Personally Identifiable Information

Personally identifiable information (“PII”) is information that can be used to identify an individual user, for example, a person’s name, home address, email address or phone number. We receive and store any PII users enter on our Websites, send to us in an email or voluntarily provide to us in any other way.

PII Collected for Website Registration

In order for you to access certain areas of the Websites or use certain features of the Services, we may require you to provide us with certain PII, such as your name, phone number and e-mail address (“Personal Information”). You may also provide SEMBA with certain optional information at your sole discretion (“Optional Information”). For the purpose of this Privacy Policy, all Optional Information that you provide us will be deemed Personal Information

Use of Personal Information Collected on our Customer’s Mobile Applications

The use of Personal Information collected through our services shall be limited to the purposes of providing the service for which you have engaged SEMBA, such as maintaining our Customer’s end user records for our Customer’s use only. End Users should be awar that SEMBA Customers may request such information from End Users in order to use their mobile applications and such PII may be included in the End User Information provided to SEMBA. End Users should therefore review our Customer’s privacy policies to assess the security of any PII they disclose. To the extent SEMBA does receive any PII as part of the End User Information, SEMBA shall make reasonable efforts, consistent with the terms of this Privacy Policy, to maintain the confidentiality of such PII.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve marketing, analytics, and site functionality.

Cookies and Tracking technologies

Technologies such as: cookies, beacons, tags and scripts are used by SEMBA and our marketing partners, affiliates, analytics, and marketing service providers. These technologies are used in analyzing trends, administering our services, tracking users’ movements around our website and applications and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ form submitted information. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Our Website includes social media features, such as the Facebook “like” button and widgets, such as the “share this” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policies of the company providing them.

Flash LSOs and HTML5

We use Local Storage Objects (LSOs) such as HTML5 local storage and cookies to store form submitted information. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

User Communications

When you send e-mail or other communications to SEMBA, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at info@sembamobile.com.

Information Sharing

SEMBA does not rent, sell or share PII, including your Personal Information, with any third parties except in the following limited circumstances:

  • We have your express consent. We require opt-in consent for the sharing of any Personal Information to our subsidiaries, affiliated companies or other trusted business partners (“Partners”) for the purpose of processing Personal Information or Analyzed Data on our behalf, but only to provide the requested Services and subject to this Privacy Policy. Such Partners shall be bound to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your Personal Information to carry out their specific business obligations to SEMBA and to provide your requested Services.
  • If SEMBA is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Confidentiality and Security

Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless we believe in good faith that disclosure of your Personal Information or any other information we collect about you is necessary to: (1) comply with a court order or other legal process; (2) protect the rights, property or safety of SEMBA or another party; (3) enforce our Terms of Use; or (4) respond to claims that any posting or other content violates the rights of third parties.

Information Security and Data Integrity

The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, you should understand that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of your Personal Information. If we become aware that your Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we know that information) as soon as reasonably possible and as permitted by law. When you enter Sensitive Information (such as credit card number and log in credentials) on our site, we encrypt the transmission of that information using secure socket layer technology (SSL).

Lost or Stolen Information

You must promptly notify us if your Personal Information is lost, stolen, or used without permission. In such an event, we will remove that Personal Information from your account and update our records accordingly.

Updates and Changes to Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your Personal Information we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Controlling Your Personal Information

As a registered user of the Websites, you can modify or delete some of the Personal Information you have included in your profile by logging in and accessing your account. You cannot, however, change your username once you have registered. Upon your request, SEMBA will use commercially reasonable efforts to delete your account and the Personal Information in your profile; however, it may be impossible to remove your account without some residual information being retained by SEMBA. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us support@sembamobile.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Blogs

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

To request removal of your Personal Information from our blog or community forum, contact us at support@sembamobile.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements.  With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@sembamobile.com.

Links to Other Websites

Our Websites includes links to other websites whose privacy practices may differ from those of SEMBA. If you submit Personal Information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Information Related to Data Collected through SEMBA Services

SEMBA collects information under the direction of its Customers, and has no direct relationship with the individuals whose personal data it processes.

Choice

We collect information for our Customers. If you are a client of one of our Customers and would no longer like to be contacted by that Customer, please contact that Customer directly.

Service Provider, Sub-Processors/Onward Transfer

SEMBA may transfer Personal Information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Customers.

Access to Data Controlled by our Customers

SEMBA has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to SEMBA’s Customer (the data controller). If the Customer requests SEMBA to remove the data, we will respond to their request within 30 business days.

Data Retention

SEMBA will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customers. SEMBA will also retain and use this Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Contacts

If you have any comments, concerns or questions about this Privacy Policy, please call us at us at +1.214.380.4184 or send us an email at info@sembamobile.com or contact our home office at:

Semba Mobile, Inc.

6860 Dallas Pkwy, Suite 200
Plano, TX 75024 USA